How to effectively manage a customer complaint through to resolution

Name: How to effectively manage a customer complaint through to resolution
Start: 2017-10-11T 14:00:00
End: 2017-10-11T16:00:00
Location: How to effectively manage a customer complaint through to resolution

Wednesday 11th October 2017 from 14:00 until 16:00

Great Bow Wharf, TA10 9PN

FREE

This 3 hour workshop will cover the following:

Why people complain and the different types of complaints.
How the communication styles of different customer types need to be considered when resolving a customer complaint.
An introduction to the ‘CLARA’ conversational process.

Venue

Presenter

Great Bow Wharf
Bow Street
Langport
Somerset
TA10 9PN

Only disabled parking on site.

Tessa Pearce

Prior to starting my own business in January 2017, I successfully trained, coached and managed Service & Sales teams for RAC, The British School of Motoring (BSM) and The Bank of Ireland (UK). My company Velox VA was created to provide both Customer Service & Training support to local businesses.

How to effectively manage a customer complaint through to resolution