Retail Customer Service
Wednesday 5th October 2016 from 09:30 until 12:30
This half day course is designed to help anyone working in a retail environment improve their customer service skills in order to ensure they are constantly and consistently achieving and exceeding their customers’ needs and expectations.
Learners Aims
- Being able to identify the features of excellent customer service.
- Being able to recognise behaviours and actions that irritate or offend customers.
- Understanding how to communicate clearly and respectfully with customers and coworkers.
- Understanding techniques for dealing with difficult customers.
Discount available for multiple bookings.
If you are unemployed this course will be free.
Just give us a call on 01458 254331 or email Contact@somersetbusinessagency.org for more details.
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